Privacy Policy

Website submissions

When you complete the contractor fit assessment or book a call, TFO stores the business and contact details you provide, your operating answers, the resulting package recommendation, and the booking details. This information is used to assess fit, prepare for onboarding, and follow up about the requested service. Submitting a phone number or email address does not, by itself, enroll you in automated messaging.

Contractor services and customer information

Contractors hire TFO to assist with front-office work, including scheduling and customer communications. For that work, we may receive customer names, contact details, service addresses, appointment information, and relevant service instructions from the customer or their contractor. We use this information to carry out the requested service and the contractor's authorized instructions, not to advertise unrelated businesses.

SMS, email, and service updates

With the appropriate permission and an enabled delivery service, TFO may communicate by SMS text message or email about scheduling confirmations, appointment reminders, arrival windows, delays, weather-related changes, rescheduling, cancellations, and other service-related updates. Communications identify the relevant contractor or TFO service. They may be sent manually by an Operator or through approved automation.

Message frequency varies with your appointments and service changes. A scheduled visit may generate a confirmation, a day-before reminder, and a same-day notice, with additional messages when changes occur. Message and data rates may apply to SMS messages.

Permission and communication preferences

SMS and email preferences and consent are handled separately. A customer may choose SMS, email, or both, subject to the availability and eligibility of each channel. Where permitted for the applicable messaging program, a customer may give explicit verbal permission during a service or scheduling conversation. The Operator must explain the sender and purpose and record the customer's affirmative agreement; simply providing a phone number is not consent. Additional written or other confirmation is required where applicable provider or legal requirements call for it.

We retain the consent source, date, preference changes, and opt-out history to support those choices and resolve communication issues. Service-update consent does not authorize unrelated marketing or messages for a different contractor.

Stopping messages and requesting help

To stop SMS from the messaging program, reply STOP to a service text. You may also tell your contractor or TFO that you no longer want texts. Withdrawing SMS consent does not grant or withdraw email consent; email preferences can be changed separately. You may ask not to be contacted through either channel. Declining texts does not prevent you from arranging service through another agreed contact method.

For appointment questions, messaging assistance, or a privacy request, contact your contractor using the contact details provided with your booking. If you work directly with TFO, use the TFO contact provided during onboarding. Please do not send payment-card details, passwords, or other sensitive information by text. See our SMS Terms for further details.

Information sharing

We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes. Mobile numbers and messaging consent are not sold, rented, or passed to other businesses for their own marketing.

We use the information needed to coordinate your service with the contractor you selected. Authorized Operators and service providers supporting hosting, storage, security, or message delivery may process information as needed to perform those functions. Such operational processing does not authorize their independent marketing use. We may also disclose information when required by law.

Optional website metadata

If you ask us to check your business website, the server reads that submitted website and may suggest straightforward public metadata such as the page title, description, published phone number, or published email. Suggestions require confirmation and do not silently overwrite what you entered. TFO does not scrape Google Search or Google Business through this feature.

Security and access

Administrative records are restricted to authenticated operators. Credentials and administrator secrets are stored through server-side Cloudflare bindings and are not delivered to the browser. We do not request or store payment-card data through this site.

Service providers and availability

The site uses Cloudflare Pages, Functions, and D1. Messaging and other optional integrations are available only when separately authorized, configured, and enabled. Publishing this policy does not enroll anyone in messaging or activate delivery.

Corrections, deletion, and retained records

You may request correction or deletion through the contact method above. Some service, consent, opt-out, or security records may need to be retained to honor your preferences, resolve issues, or meet applicable obligations. A deletion request does not restore messaging consent.